Terms & Conditions

1. Acceptance of Terms

By accessing or using SmartLexa (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our Service.

These Terms apply to all users, including but not limited to business owners, administrators, employees, and any authorized personnel who access the Service.

2. Description of Service

SmartLexa is a cloud-based SaaS (Software as a Service) POS and business management platform designed to help businesses manage:

• Point of Sale (POS) and sales transactions
• Inventory and stock management
• Customer and supplier records
• Employee management
• Financial reports and analytics
• Business-specific modules (Restaurant, Pharmacy, Gym, Hotel, etc.)

3. Account Registration

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Have the legal authority to bind your business to these Terms

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your employees follow proper security practices

4. Subscription Plans and Payment

4.1 Plans

We offer various subscription plans with different features and limits. You may upgrade or downgrade your plan at any time.

4.2 Payment Terms

• All fees are in Pakistani Rupees (PKR) or your selected currency
• Payment must be made in advance for the subscription period
• We accept payments via EasyPaisa, JazzCash, Bank Transfer, and other methods as listed
• We reserve the right to change pricing with 30 days advance notice

4.3 Refund Policy

Subscription fees are generally non-refundable. However, we may provide refunds at our sole discretion in the following cases:

• Technical issues that prevent you from using the Service (after investigation)
• Accidental duplicate payments
• Service discontinuation by SmartLexa

4.4 Free Trial

New users may be eligible for a 7-day free trial. At the end of the trial, you must select a paid plan to continue using the Service. We reserve the right to modify or cancel free trials at any time.

5. Acceptable Use Policy

5.1 You Agree NOT To:

• Violate any local, national, or international laws or regulations
• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to other accounts or systems
• Reverse engineer, decompile, or attempt to extract source code
• Use the Service to transmit malware, viruses, or harmful code
• Interfere with or disrupt the Service's infrastructure
• Resell or redistribute the Service without authorization
• Use the Service to store or process prohibited content
• Send spam or unsolicited communications
• Impersonate any person or entity

5.2 Prohibited Businesses

You may not use SmartLexa for businesses that are:

• Illegal in your jurisdiction
• Involving weapons, drugs, or counterfeit products
• Adult content or gambling (without proper licensing)
• Money laundering or fraudulent activities

6. Intellectual Property Rights

6.1 Our Rights

SmartLexa and its licensors own all rights to the Service, including:

• Software, code, and algorithms
• Trademarks, logos, and brand names
• Documentation and user guides
• Designs, graphics, and user interfaces

6.2 Your Rights

You retain all rights to:

• Your business data and customer information
• Product information and inventory
• Any content you upload to the Service

7. Data Ownership and Privacy

7.1 Your Data

You own all data you enter into SmartLexa. We do not sell your data to third parties. Your data will only be used to provide and improve the Service.

7.2 Data Protection

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• We maintain regular backups
• Access to your data is restricted to authorized personnel only

7.3 Data Retention

After account cancellation, we retain your data for 30 days in case you wish to reactivate. After 30 days, data is permanently deleted.

8. Service Availability

8.1 Uptime

We strive to maintain 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be notified in advance.

8.2 Service Modifications

We reserve the right to:

• Modify or discontinue features with notice
• Perform scheduled maintenance
• Update these Terms at any time

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• SmartLexa is provided "AS IS" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you in the last 12 months
• We are not responsible for data loss due to user error, hacking, or force majeure
• We are not liable for business losses, lost profits, or lost revenue

10. Indemnification

You agree to indemnify and hold harmless SmartLexa, its owners, employees, and affiliates from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your use of the Service
• Content you upload or transmit

11. Termination

11.1 By You

You may cancel your account at any time from your dashboard settings. No refunds will be provided for the remaining subscription period.

11.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• Payment fails after multiple retries
• We suspect fraudulent or illegal activity
• Required by law enforcement

12. Third-Party Services

SmartLexa may integrate with third-party services (payment gateways, etc.). We are not responsible for the practices or content of these third parties. Your use of third-party services is subject to their own terms.

13. Support and Communication

We provide customer support via:

• Email: support@smartlexa.com
• WhatsApp: +92 303 6622626
• Phone: +92 303 6622626

Support is available during business hours (Monday-Saturday, 9 AM - 9 PM PKT).

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes shall be resolved in the courts of Faisalabad, Pakistan.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SmartLexa regarding the Service.

18. Contact Information

For any questions about these Terms, please contact us:

• Company: SmartLexa
• Owner: Mian Moeez
• Email: info@smartlexa.com
• Phone: +92 303 6622626
• Address: Eid Gah Road, Faisalabad, Pakistan

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By using SmartLexa, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.